Last Updated: February 20, 2025
1. Acceptance of Terms
By accessing the Dentiza website and subscribing to our dental patient marketing services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our website or services. Your continued use of our platform constitutes your acceptance of these terms.
2. Description of Services
Dentiza provides a comprehensive dental patient marketing platform that includes the following services:
- Dental patient lead generation and delivery
- Custom video marketing content creation
- Implant and denture patient marketing campaigns
- AI dental receptionist technology and virtual assistant services
- Search engine optimization (SEO) for dental practices
- Social media management and content creation
- Dental staff training and education programs
- Patient management system integration and support
These services are designed to help dental practices attract, engage, and convert more pre-qualified implant and denture patients. Service scope may vary based on your selected plan and customizations.
3. User Accounts and Responsibilities
You are responsible for maintaining the confidentiality and security of your account login credentials, including your username and password. You agree to:
- Provide accurate, current, and complete information during account registration and updates
- Update your account information promptly to maintain accuracy
- Use your account only for authorized purposes as outlined in your service plan
- Not share your login credentials with unauthorized individuals
- Notify Dentiza immediately of any unauthorized access or security breaches
- Be responsible for all activities conducted through your account
Dentiza reserves the right to suspend or terminate accounts used in violation of these terms or our policies.
4. Payment Terms
Dentiza offers flexible subscription plans for our dental marketing services. Payment terms are as follows:
- Monthly Plan: $949 per month, billed monthly in advance
- Annual Plan: $9,490 per year, billed annually in advance
- No long-term contracts required — you may cancel your subscription at any time
- Payments are processed on the dates specified in your subscription agreement
- Setup fees may apply depending on onboarding complexity and integration requirements
- All fees are exclusive of applicable taxes, which will be added where required
- Invoices will be provided electronically to the email address associated with your account
By providing payment information, you authorize Dentiza to charge your account monthly or annually according to your selected plan. You are responsible for maintaining valid payment information.
5. Intellectual Property
Dentiza respects intellectual property rights and makes clear distinctions between client content and proprietary materials:
- Client Content Ownership: All content created specifically for your dental practice campaigns, including custom videos, marketing guides, articles, social media content, and branded materials, becomes your exclusive property upon creation and payment.
- Dentiza Intellectual Property: Dentiza retains full ownership of its proprietary methodology, marketing frameworks, platform technology, software, tools, templates, and processes used to deliver services.
- License to Use: You receive a non-exclusive license to use Dentiza's platform and tools during your subscription term solely for your dental practice marketing purposes.
- Restrictions: You may not reverse-engineer, copy, modify, or resell Dentiza's proprietary technology or intellectual property without written consent.
6. Service Availability and Guarantees
Dentiza makes reasonable efforts to maintain the availability and reliability of our platform and services. However, we provide services on an "as is" basis with the following understandings:
- We do not guarantee specific patient acquisition numbers or revenue results
- Marketing outcomes depend on numerous factors including market conditions, practice quality, patient experience, treatment offerings, and implementation of our recommendations
- We use evidence-based marketing strategies and industry best practices, but results cannot be guaranteed
- Platform availability targets 99.5% uptime during business hours, excluding scheduled maintenance
- We are not liable for service interruptions due to circumstances beyond our control, including internet outages or third-party service failures
7. Limitation of Liability
To the maximum extent permitted by applicable law:
- Dentiza shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, even if we have been advised of the possibility of such damages
- Our total liability to you for any claims arising from your use of our services shall be limited to the total amount of fees paid by you in the 12 months preceding the claim
- Some jurisdictions do not allow the limitation of liability, so this clause may not apply to you in full
8. Indemnification
You agree to indemnify, defend, and hold harmless Dentiza and its officers, directors, employees, and agents from any and all claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:
- Your breach of these Terms of Service
- Your misuse or unauthorized use of our services
- Content you provide or upload to our platform
- Your violation of any applicable laws or regulations
- Claims that content you provided infringes third-party intellectual property rights
9. Termination
Either you or Dentiza may terminate your service subscription under the following terms:
- Termination by You: You may cancel your subscription at any time by providing 30 days written notice to Dentiza. No termination fees or penalties apply.
- Termination by Dentiza: Dentiza may terminate your subscription immediately if you materially breach these Terms of Service, fail to pay fees, or use our services in violation of applicable law.
- Content Retention: Upon termination, you retain all rights to content created for your practice during your subscription period.
- Data Access: We will provide reasonable access to your data and content for a period of 30 days following termination to facilitate the transition to another provider.
10. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada, without regard to conflict of law principles. You agree that any legal action or proceeding arising under these terms shall be brought exclusively in the courts of Ottawa, Ontario, and you consent to the jurisdiction and venue of such courts.
11. Dispute Resolution
In the event of a dispute between you and Dentiza, we agree to attempt to resolve the matter through the following process:
- Informal Resolution: First, the parties will attempt to resolve the dispute informally through good faith negotiation within 30 days of notice of the dispute.
- Mediation: If informal resolution is unsuccessful, either party may request mediation with a neutral third party to facilitate resolution.
- Litigation: If mediation does not result in resolution, either party may pursue litigation in the courts of jurisdiction specified in Section 10.
12. Changes to Terms of Service
Dentiza reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website unless a different effective date is specified. Material changes to these terms will be communicated to you via email at the address associated with your account. Your continued use of our services following the posting of changes constitutes your acceptance of the updated Terms of Service.
13. Contact Information
If you have questions, concerns, or disputes regarding these Terms of Service or our services, please contact us using the following information:
Dentiza
Email: sales@dentiza.com
Phone: 866-573-5490
Address: 1000 Innovation Drive, Suite 500, Ottawa, Ontario K2K 3E7, Canada
Website: https://dentiza.com
We are committed to addressing your concerns and will respond to inquiries within 5 business days of receipt or as required by applicable law.
