Last Updated: February 20, 2025
1. Information We Collect
At Dentiza, we collect information to provide and improve our dental marketing services. The types of information we gather include:
- Personal Information from Forms: When you contact us through our website, create an account, or request services, we collect information such as your name, email address, phone number, business name, practice address, and other details you voluntarily provide.
- Usage Data: We automatically collect information about how you interact with our website and services, including the pages you visit, the time spent on each page, links you click, and the referring website.
- Technical Information: We collect information about your device, including your IP address, browser type, operating system, and device identifiers to improve user experience and security.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance.
- Payment Information: If you purchase our services, we collect payment details through secure third-party payment processors. We do not store full credit card information on our servers.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our dental marketing services and customer support.
- Communication: To respond to your inquiries, send service updates, and provide technical support to your practice.
- Marketing and Outreach: To send promotional materials, newsletters, and updates about new services (only with your consent or as permitted by law).
- Analytics and Performance: To understand user behaviour, improve our website and services, and conduct research to benefit our clients.
- Legal and Security: To comply with applicable Canadian and other laws, enforce our terms of service, protect against fraud, and maintain the security of our systems.
- Billing and Account Management: To process payments, manage your account, and send invoices and receipts.
3. How We Share Your Information
Dentiza respects your privacy and does not sell your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We share information with trusted third-party service providers who assist us in operating our website, processing payments, analyzing data, and delivering services. These providers are contractually obligated to use your information only as necessary to provide services to Dentiza.
- Legal Requirements: We may disclose your information if required by law, regulation, court order, or governmental request from Canadian or other relevant authorities.
- Business Transfers: If Dentiza is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice if such a change occurs.
- With Your Consent: We may share your information with other parties if you explicitly consent to such sharing.
- Aggregated Data: We may share anonymized and aggregated data that does not identify you personally for marketing, research, or analytics purposes.
4. Data Security
Dentiza implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS protocols
- Secure storage of personal data on protected servers with restricted access
- Regular security audits and vulnerability assessments
- Limited access to personal information by authorized personnel only
- Compliance with applicable data protection regulations including Canadian privacy laws
While we employ comprehensive security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information, and any transmission is at your own risk.
5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information. Canadian residents have specific rights under applicable privacy legislation:
- Right to Access: You may request access to the personal information we hold about you and obtain a copy of that information.
- Right to Correction: You may request that we correct inaccurate, incomplete, or outdated information in our records.
- Right to Deletion: You may request that we delete your personal information, subject to certain legal and operational exceptions.
- Right to Opt-Out: You may opt out of receiving marketing communications by clicking the unsubscribe link in our emails or contacting us directly.
- Right to Portability: You may request a copy of your personal information in a portable format.
To exercise any of these rights, please contact us at sales@dentiza.com or call us at 866-573-5490. We will respond to your request within 30 days of receipt or as required by applicable law.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and collect information about how you use our website. Cookies are small files stored on your device that help us remember your preferences and track usage patterns.
Types of Cookies We Use:
- Essential Cookies: Necessary for website functionality, such as security and basic navigation.
- Performance Cookies: Help us understand how visitors use our website, including page views and click patterns.
- Marketing Cookies: Allow us to track and analyze marketing campaign effectiveness and user interests.
- Third-Party Cookies: Used by analytics providers and advertising partners to track user behaviour across websites.
You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking certain cookies may affect the functionality of our website.
7. Third-Party Links
Our website may contain links to third-party websites that are not operated by Dentiza. This Privacy Policy applies only to information collected through our website. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before providing your information.
8. Children's Privacy
Dentiza's services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account. Parents or guardians who believe their child has provided information to Dentiza are encouraged to contact us immediately.
9. Changes to This Privacy Policy
Dentiza reserves the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website and services following the posting of changes constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Dentiza
Email: sales@dentiza.com
Phone: 866-573-5490
Address: 1000 Innovation Drive, Suite 500, Ottawa, Ontario K2K 3E7, Canada
Website: https://dentiza.com
We are committed to addressing your privacy concerns and will respond to requests within 30 days of receipt or as required by applicable law.
